Our Policies

These are our terms and conditions and privacy policy. They’re pretty standard, and not the most inspiring read, but they do contain information about what you can expect from Trust William, so they are important.

Terms & Conditions

These terms and conditions apply to the entire contents of the website under the domain name www.trustwilliam.com (Website) and to any correspondence by e-mail between us and you. Please read these terms and conditions carefully before using the Website. Using the Website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us. By accessing any part of the Website, you will be deemed to have accepted the terms and conditions in full. If you do not accept these terms and conditions in full, please leave the Website. None of the terms and conditions on our Website affects your statutory rights. You must be 18 years old or above to use this Website. These terms and conditions also apply, where applicable, to the contents of Trust William catalogues and orders placed over the telephone or through mail order.p>

General Information

These terms and conditions are issued by Trust William Limited (Company) of 11 Stanhope Gate, London W1K 1AN. Registered in England and Wales with company number 06271285. Registered VAT number 924665309. All product prices, which may be subject to change at any time, include VAT where applicable. Product specification and designs may be subject to change. All items and offers are subject to availability. All measurements and weights are approximate.

Transactions Concluded Through Our Website

Contracts for the supply of goods formed through this site are also governed by our Delivery and Returns’ conditions.

Disclaimer/Limitation of liability

While we will make all reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy or completeness. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made. The information on the Website may be out of date, and we make no commitment to update such material. Accordingly, to the maximum extent permitted by law, we provide you with the Website on the basis that we make no warranties or representations of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, fitness for purpose, or any implied warranty arising from course of dealing or usage or trade.

Trust William Limited, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way, or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties or representations of any kind, whether express or implied, in relation to the products offered by Trust William. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

Information provided by Trust William or its representatives should not be construed as medical advice. We advise customers to consult a qualified medical practitioner for any medical or health advice. If you are pregnant or taking any medication, please consult your GP or other medical practioner before taking any supplements.

Nothing in these terms and conditions shall exclude or limit our liability for:

Death or personal injury caused by negligence. Fraud. Misrepresentation as to a fundamental matter. Any liability which cannot be excluded or limited under applicable law.

Indemnity

You agree fully to indemnify and hold us, and our officers, directors, agents and suppliers, harmless, from and against all losses, costs and expenses, including reasonable legal fees arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of our Website or the use by any other person accessing the Website using your shopping account and/or your personal information.

Service Access

While the Company endeavours to ensure that the Website is normally available 24 hours per day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.p>

We make no warranty or representation that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

Copyright/Trade mark

All rights, including copyright, in the content of the trustwilliam.com webpages are owned or controlled by Trust William Limited or our content and technology providers. In accessing trustwilliam.com webpages, you agree that you may only download the content for your own individual and non-commercial use.

Trust William, the speech bubble and associated strap line are trademarks of Trust William Limited and are subject to copyright. They must not be used or reproduced without prior written permission.

Privacy Policy

We respect your privacy and we believe that we should always be transparent in everything that we do that concerns you. We’re dedicated to being crystal clear. Our Privacy Policy has been provided and approved by website privacy policy provider LegalCentre.co.uk.

This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly. Trust William Limited is a registered data user under the Data Protection Act. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at customerservices@trustwilliam.com.

Information Collected

In operating our website we may collect and process the following data about you:

i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

ii. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

iii. Information provided to us when you communicate with us for any reason.

Trust William does not collect details of payment cards used.

Use Of Your Information And Your Preferences

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, e-mail or telephone for these purposes.

Once you have registered to use trustwilliam.com, you will be provided with access to a "My Account" page that will allow you to tailor our commercial communications to your preferences. To change your contact preferences simply click "My Account" in the top frame and follow instructions.

Your views are vital to help us improve our service. From time to time, we may contact you by post, email or telephone to ask your opinions.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures Of Your Information

We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers or agents that process data on our behalf both in the UK and abroad, including, for example, credit reference agencies and fraud prevention agencies. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Other Websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy or our terms and conditions. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We cannot be held responsible for material displayed on any third party website.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. www.trustwilliam.com uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a trustwilliam.com advertisement on another site that links to trustwilliam.com will be sent a semi-persistent (e.g. two weeks’ lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Trust William services you can use.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

ii. To meet our contractual commitments to you.

iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Personal Data Access Rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Trust William holds about you, please write to us at the following address: Privacy Officer, Trust William Limited, 11 Stanhope Gate, London, W1K 1AN, enclosing your postal details and a cheque for £10 payable to Trust William Limited.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Trust William holds about you, please write to us at the following address: Privacy Officer, Trust William Limited, 11 Stanhope Gate, London, W1K 1AN, enclosing your postal details and a cheque for £10 payable to Trust William Limited.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Trust William holds about you, please write to us at the following address: Privacy Officer, Trust William Limited, 11 Stanhope Gate, London, W1K 1AN, enclosing your postal details and a cheque for £10 payable to Trust William Limited.

Please note: Trust William does not store any credit card information on any of its servers.

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Trust William holds about you, please write to us at the following address: Privacy Officer, Trust William Limited, 11 Stanhope Gate, London, W1K 1AN, enclosing your postal details and a cheque for £10 payable to Trust William Limited.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Trust William holds about you, please write to us at the following address: Privacy Officer, Trust William Limited, 11 Stanhope Gate, London, W1K 1AN, enclosing your postal details and a cheque for £10 payable to Trust William Limited.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

We may also disclose your personal information to third parties:

i. Where we sell any or all of our business and/or our assets to a third party.

ii. Where we are legally required to disclose your information.

iii. To assist fraud protection and minimise credit risk.

Refer-a-friend promotion - Terms & Conditions

The offer of a free gift is subject to the terms and conditions of this promotion and stock levels permitting. We reserve the right to substitute a similar gift. You qualify for the free gift when the friend you recommended spends at least £30 (net of any refunds or returns) on their first order. Aromatherapy Associates products do not count towards the order value. There is no restriction on the number of friends you submit, however you must only submit names of friends who are 18 years or older and resident in the UK (excluding the Channel Islands). You will only receive one free gift.

It is important that you obtain the permission of the person you wish to refer. Trust William will inform that person from where we received their details on initial contact.

The free gift will be given provided where your friends’ details are not already on our database.

We reserve the right to refuse credits or gifts to those who advertise this service on third party sites.

Discount vouchers may not be used in conjunction with any other offers. Under no other circumstances will cash be offered instead of gifts. No referrals can come from the same address, even under a different name. Incomplete or incorrect submissions will be invalid - please take care. No individual may be referred twice.

We will match your friends’ details against our orders based on redemption of the specific promotion code. Your friends’ have until midnight on Saturday 28th February 2009 to place an order. We will use our best endeavours to contact your friends’ to get the referrer’s details so we can send them the gift as well.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at customerservices@trustwilliam.com or 11 Stanhope Gate, London, W1K 1AN